Booking Policies & Cancellations
Booking Policies
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All Estimates provided to clients are honoured, this means that should you be quoted a range, the end cost will not exceed this range in normal and foreseeable circumstances. However, if information provided to SCCT is not accurate upon arrival to a work space, a reassessment may be established at time of appointment.
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The Sparkle Experts do what they know and with the equipment they are familiar with to reduce complications during an appointment. For this reason and more, should you instruct The Sparkle Experts to use a cleaner or type of Speciality Equipment they are unfamiliar with, SCCT is not responsible for any damages that may occur.
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Time Capping is a feature provided by The Sparkle Experts to ensure that any client with a budget can have their home or business serviced. Though this feature is flexible, if a time cap has been allotted and does not fit the needs of the appointment type provided, this may cause certain tasks on corresponding checklists to be modified or eliminated as needed. These modifications will be determined on a case to case basis.
The Sparkle Experts aim to make your life easier by cleaning safely and efficiently. In order to serve your various needs Preparing your Home for your first appointment is crucial. Please ensure home is free of foreseeable hazards and is generally uncluttered (unless an organizational appointment has been booked). The Sparkle Experts are not allowed to work 'At Heights' for any reason. Should you require light fixtures to be detailed and they cannot adequately be reached with a duster, please have them taken down prior to appointment. No ladders, step stools, or other apparatuses are permitted. If you have booked an MBED with a Deep Window Detail add-on, please ensure the screens are taken out prior to appointment to prevent injury and damage.
Cancellation Policies
The SCCT General Policy is that SCCT must be made aware of a cancellation with a minimum of 72 hours notice. This policy is in place to ensure The Sparkle Experts can count on reliable income to provide for their families. Should this notice not be provided, the client will be charged one of several different cancellation fees dependent on circumstances.
Standardized Cancellation Fee System (SCFS)
SCFS is a system that calculates the amount of notice given prior to a cancellation, and then proceeds to charge a rate based on a percentage of the fee of the appointment cancelled. It can easily be demonstrated in the chart below:
Notice Provided Cancellation Fee Example Fee of $120.00 Appointment
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72 Hours 0% $0.00
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72-48 Hours 25% $30.00
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48-24 Hours 50% $60.00
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24-04 Hours 75% $90.00
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0-4 Hours 100% $120.00
Cancellation fees are added in a variety of situations, sometimes out of our control. In a situation where The Sparkle Experts are unable to gain access to a workspace the client will be charged the premium cancellation fee as a 'Lock Out Fee'.
The Sparkle Experts understand that sometimes 'Life Happens' for this reason and more SCCT waives 72-24 hour cancellation fees twice annually. *Not applicable for Premium Cancellation Fees, Lock Out Fees, or Under 24 Hour Cancellations.
Holiday Premiums
The Sparkle Experts are your Go-To Helpers for all seasons. We are your family and friends - we also have family and friends we choose to spend our time and special holidays with. Like a good neighbor if we can, we always want to help. Even if that means missing out on special moments to get you through.
Under special circumstances The Sparkle Experts may be able to make themselves available to you on holidays. If this occurs SCCT charges special fees for the circumstance.
The information below is for a general guideline. Dependent on circumstance and availability, Holiday Premiums can range as high as double or even exceeding double your normal rate dependent on service, labor, road conditions, holiday, and circumstance.
Tier 1 Sizing: $50.00+
Tier 2 Sizing: $100.00+
Tier 3 Sizing: $150.00+
We hope all of your holidays are spend with the people you love doing the things that matter - and if we can we will handle the mess.